Intryc recently launched!

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^{"All-in-one Quality Assurance and Training Platform for world-class CX Teams."}

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^{Team Intryc (S24) is excited to introduce the second and most upgraded iteration of their product, already used by billion dollar companies like Deel.com and Blueground, as well as hypergrowth startups like Fyxer AI and Factorial.}

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Founded by Alex Marantelos, Dimitrios Ilias & George Pastakas‍

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|The Team |

For those who don’t know Team Intryc yet, their team spent 8+ years in the CX space. They’ve solved support tickets, managed accounts, built cross-country/continent teams, and created entire playbooks and processes of how world-class CX teams should interact with and support customers across the globe in their previous roles at Revolut, Confluent, Navan, Meta, Amazon.

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| The Problem |

Creating a culture of operational excellence, overachievers, and top performers is one of the toughest challenges every company and leadership teams face.

Especially in CX, every customer interaction can make or break that customer trust and turn into a nightmare or opportunity. There’s two sides to this problem. Lack of visibility and time to action.

Intryc solved the first half during their S24 batch when they released their AI QA tool for CX teams that allows companies to monitor up to 100% and the most important samples of their customer interactions. Moving onto the second half, CX and Learning & Development managers spend 15+ hours per week monitoring performance, ensuring agents are trained and prepared. Through role plays, shadowing, piecing together training material, reiterating, and updating - all critical activities yet still remain highly manual and unscalable. 2 out of 3 customers churn after a single negative support interaction. Training and coaching is more often than not limited, reactive, time-consuming, and inconsistent.

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| The Solution |

Realistic Simulations: Agents practice on challenging, real-life scenarios (based on past tickets) in a safe environment.

Automated Scoring: Every interaction is measured against your org’s policies & playbooks, with unlimited tries and clear graduation paths.

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Targeted Coaching: Managers instantly see who needs help and where, cutting wasted training time.

Always Improving: Both new joiners and seasoned agents keep up-to-date with new products or processes effortlessly.

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Continuous monitoring and process improvement: All data points are collected in personalized dashboards and reports that create a virtuous cycle of improvement across the team while completely eliminating up to 80% of manual preparation work and continuous manual data gathering and reporting across the organization.

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The first results on early adopters show onboarding and training time reduced by up to 50%. Managers reclaim 12–15 hours per week.

Agents have a lot more visibility on their performance progress, don’t have to guess any more and continuously improve like having a personal coach in their pocket.

Team Intryc is excited for as many of you as possible to give this a try and share your feedback!

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Learn More

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^{🌐 Visit www.intryc.com to learn more.}

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^{👣 Follow Intryc on LinkedIn & X.}

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